RETURN AUTHORIZATION NUMBERS/PROCEDURE
Royal Stone Intl. will accept returns on all products in NEW condition within 15 days of the delivery date, minus original shipping and handling fees, return shipping, and a 15% restocking fee.

All exchanged and returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Products such as antennas and satellite dishes which require installation are NOT eligible for return once installed. Please do not tape or write anything on the item or the package. We will charge you for replacement of damaged, altered missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.

Please pack the products into their original box with plenty of packing material and place the original box in a shipping box and tape securely, and mark with the return address provided to you from our customer service representative. Make sure to ship your product back insured and with tracking. We are not responsible if your package is lost in transit.

Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.

No goods will be accepted for exchange or return without authorization.

Please note that Warranty Extensions that have not been filled-out (or completed on-line or via telephone) are returnable only when we accept the original merchandise for return.

DAMAGED & SHORT SHIPMENTS
For your protection, Royal Stone Intl. purchases excess value coverage from the various Interstate Common Carriers that we employ to ensure that the merchandise you ordered arrives undamaged. The charge for this coverage is INCLUDED in the delivery charge that we quote. In the unlikely event that your shipment arrives with physical damage or shortage:

Advise the carrier’s representative that there is physical damage (or a shortage) and note the damage (or shortage) on the airbill (all damage/shortage must be stated on the airbill, no damage/shortage claims are accepted AFTER the delivery has been made).
Do NOT sign the airbill stating that the merchandise was received in “Good Condition”
Please retain all shipping materials
Please notify our Customer Service Department as soon as possible at (626) 582-1992
A representative of the Interstate Common Carrier will contact you to make arrangements for viewing and assessing the damages
In most cases, damaged merchandise is repaired locally.

DEAD ON ARRIVAL
Sometimes, a product may arrive in non-working condition. We will work with you to get these items repaired or replaced promptly. In the unlikely event you receive a product DOA, contact us at (626) 582-1992 as soon as possible. We will then help you with getting the product repaired or replaced through the manufacturers warranty procedure. Defective products must be addressed though the manufacturer's warranty process. All products returned to us are subject to our return policy, seen above.